What is a client portal?+
A client portal is a private online space where customers send you paperwork and find what you’ve shared. PORTALD puts forms, files, signatures and updates under your branding, with a checklist that shows each customer what’s still needed.
What happens after the free trial?+
If it works for you, subscribe. Solo is £25 + VAT a month. You don’t need a card to start and nothing is charged unless you subscribe. If you don’t, customer access pauses after 14 days.
Are AI document checks included in the free trial?+
Yes. Optional checks are included: up to 50 a day per customer, and 10 a day per document or form question. Anything over that is saved for you to check yourself. The final decision is always yours.
What if I don’t carry on?+
Customer access pauses after 14 days, but you can still sign in and your setup is kept. Subscribe whenever you’re ready to reopen the portal.
How long does it take to set up?+
Your portal is live the moment you sign up. Add your logo, write one checklist and invite a customer. No developer, and no changes to your website.
Will my customers cope with a login?+
Yes. They open your invite, set a password and use their phone browser. There’s no app to install. Paper documents can be posted with a cover sheet, and you mark them received.
Does it chase my customers for me?+
Not automatically. You see what’s missing and how long it’s been waiting, so you can nudge the right customer. When you ask for another copy, the email includes your reason.
What can the AI check?+
Document type, dates, visible details and whether it’s readable. You choose which requests get a check. It can’t confirm a document is genuine, check an external register or verify identity.
Does the AI decide for me?+
No. It gives a first opinion with a short reason, which your customer sees too. It can be wrong. You look at the upload and decide whether to approve it or ask for another copy.
Can I use my own web address?+
Yes, on an active paid Practice or Enterprise plan. Use something like portal.yourfirm.co.uk. During the trial your portal lives at yourname.portald.co.uk, which stays available as a backup.
Are my customers’ documents safe?+
Customers only see their own portal. Files need a login and the right access, and there are no public file links. No online system is entirely risk-free, so our Trust page explains the safeguards.