Customer portal for plumbers
Plumbers' Portal
The repair may take an hour. The messages around it can run for days. PORTALD gives plumbing and heating customers one branded place to send boiler photos, confirm access, find job documents and check their invoices.
Keep job photos, customer-facing records and signed terms with the right customer.
Collect access details, appliance information and photos before the engineer sets off.
Give landlords and homeowners one login for documents, updates and invoices.
Your logo, colours and web address appear across the whole portal.
14 days free. No card needed. Build your branded portal before you pay.
plumber-example.portald.co.uk
PORTALD
Heating job pack
Items ready
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The admin behind the work
Where the admin starts to pile up.
Most customers are not trying to create extra work. They simply cannot find the record, do not know whether their photo arrived or need another invoice copy. Those small requests become a sizeable office job when everything lives in separate inboxes.
Common issue 01
Certificates and records get separated from the job
A service sheet or customer-facing record is only useful when the customer can find it. PORTALD keeps it beside the invoice, photos and job updates instead of in an old email thread.
Common issue 02
Landlords and agents ask for copies again
When a landlord, tenant or agent needs another copy, your team can point them to the portal rather than search sent mail and attach the same file again.
Common issue 03
Site details arrive in bits
Door codes, tenant numbers, appliance photos and parking notes often arrive in separate messages. A short form gathers them together before the visit is booked.
How PORTALD helps
How PORTALD helps plumbers keep customers moving.
Landlord job packs
Give each customer a tidy home for service records, appliance photos, invoices, signed terms and future reminders.
Pre-visit forms
Ask for the boiler model, fault photos, access instructions and the best on-site contact in one go.
Invoice self-service
Customers can open current and previous invoices themselves, even when the office is closed.
Workflow
A simple way to keep every request in order.
Customers see what they need to do next. Your team sees what has arrived.
Invite the customer before the job
Send one link for access details, fault photos and any terms that need accepting.
File documents after the visit
Add the service record, job photos and a clear update while the visit is still fresh.
Let the customer self-serve
Customers return to the same login for documents, invoices and future service information.
Related features
Features that may help plumbers.
Try PORTALD free for 14 days.
Set up a portal for your plumbing or heating business, send your first customer checklist and see how much chasing it removes before you pay.
Start my free 14-day trial
No card needed. Add your logo, build your first workflow and start inviting customers.
Can plumbers use PORTALD for gas safety paperwork?
PORTALD can store and present customer-facing gas safety records and job documents in a branded portal. It does not replace specialist gas certificate creation software.
Can customers upload photos before a visit?
Yes. Send a checklist that asks for appliance photos, access notes and supporting documents before the engineer attends. The customer can complete it from their phone.
Can I try PORTALD before paying?
Yes. Start a 14-day trial without a card, add your branding, build your first workflows and start inviting customers or clients. You can decide whether PORTALD fits your business before paying.