Know who sent it
Every upload belongs to a customer and a named request. No opening scan_002.pdf just to work out where it goes.
For solicitors
Collect client care letters through the client login instead of a shared inbox.
Get customer files without the email trail
A secure document upload portal gives customers a signed-in place to send the files you need. They upload from their phone or computer, and each file stays with its named request, ready for you to review.
14 days free. No card needed.
Give every document a named place to go.
Files are only available to signed-in people with the right access.
A customer portal with your logo and colours.
app.portald.co.uk
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Checklists
Review
Check what customers have sent you, then approve it or ask for another copy.
To review
Waiting for your decision
How reviews work3 items
Previous gas safety record
DocumentTom Fielding · Annual boiler service · 1 file · 18 Oct 2026
AI check Amber: worth a closer look. The engineer's registration number is hard to read, so please check it's clear.
Client care letter
ContractPriya Shah · New client onboarding · 1 file · 18 Oct 2026
Creative brief
FormHarbour Studio · Brand refresh · Answers sent 17 Oct 2026
Try this with your own documents
Try one request you normally send by email. 14 days free, no card needed.
One upload, in the right place
Email attachments take time to sort, check and chase. A clear request helps customers send what you need first time.
Make the request easy to find
The item stays on their checklist with your note. Customers don't need to find the original email.
For plumbers
Keep boiler photos and certificates with the job, not buried in WhatsApp.
Ask for a better copy
If a page is missing or a photo is blurry, give a reason and request another copy from the same item.
For designers
Collect briefs and reference documents in one client area.
Know how your customer files are handled
A signed-in upload is only part of the picture. Read how PORTALD controls access, handles stored files and uses service providers before you decide what to collect.
Read about security and data handlingAsk, upload, review
Your customer only needs an invite email and a browser.
Name the document
Add a checklist item and a short note explaining what you need.
They upload it
They sign in and add the file from their phone or computer.
You review it
Approve the file or ask for another copy. The customer can see the status.
Try your next file request here
Ask one customer for the document you would normally collect by email. Try it free for 14 days, with no card needed.
Start free trial
14 days free. No card needed. Solo is £25 + VAT/month if you subscribe.
Can customers upload from a phone?
Yes. They can choose a file or take a photo for a photo request. It also works on tablets and computers.
What can they upload?
PDFs, JPG, PNG, WebP, Word, Excel, CSV and text files. Documents can be up to 100 MB and photos up to 25 MB. Photos are resized before upload.
Who can use the secure file upload portal?
Only signed-in people with the right access to that customer. There are no public file links. Our Trust page explains access controls and the providers we use.
Does this replace email?
Not completely. Invitations and some requests still arrive by email. Customers send the files through the portal, so you have fewer attachments to sort.